Service agreements for your website

No, we can look after websites wherever they were built. We do a review before the agreement starts. We review what you need help with and tailor the scope to your website, working methods and how much you want to manage yourselves.

A new service agreement is signed for one year. After that it runs for six months or a year at a time, as you choose. The fee is paid in advance against invoice.

Business Basic costs SEK 495 per month, Business Standard SEK 749 per month and Business Premium SEK 1,549 per month, all prices excl. VAT. These are fixed monthly prices with no hidden costs. We review what you need help with and tailor the scope to your website, working methods and how much you want to manage yourselves.

Every agreement includes daily backups, service and updates every month, round-the-clock monitoring and logging, restoration by the next working day if something breaks, a service report after every service and free support by phone and email. Standard adds a security review, alerts, an uptime report and a domain check, and Premium performance optimisation and an hour of free service time every month.

Business Basic gives you daily backups, monthly service, round-the-clock monitoring and phone and email support, for up to 10 plugins and 1 theme. Business Standard adds a security review at every service, alerts by text and email, an uptime report and a domain check, for up to 20 plugins and 2 themes. Business Premium also includes performance optimisation at every service and an hour of free service time a month, for up to 30 plugins and 3 themes.

Business Premium includes an hour of free service time at every monthly service, which can be used for changes, development, performance or planning. The hour cannot be saved for later. Basic and Standard include no changes, but we are happy to help – larger jobs are agreed with you first and given a fixed price.

We carry out monthly maintenance where systems, plugins and themes are updated and tested. That keeps the website secure and compatible without you having to think about it. We review what you need help with and tailor the scope to your website, working methods and how much you want to manage yourselves.

We monitor your website around the clock and are alerted immediately if something goes wrong, often before you notice it yourself. We then start troubleshooting and fixing so the website is back as quickly as possible. We review what you need help with and tailor the scope to your website, working methods and how much you want to manage yourselves.

We back up the website every day. If something breaks, for example after a failed update or an editing mistake, we can restore the website quickly. We review what you need help with and tailor the scope to your website, working methods and how much you want to manage yourselves.

In Business Standard and Premium we review the website at every service to find and fix vulnerabilities and security risks. You also get alerts by text and email on an intrusion, shutdown or other threat.

Support is free and in Swedish in all three agreements. You reach us by phone and email during our regular opening hours for as long as the agreement runs. Via chat and email we usually reply within a few minutes during office hours.

Yes. We keep systems, plugins and themes updated whatever platform the website is built on. Before the agreement starts we review the website so we know what needs doing. We review what you need help with and tailor the scope to your website, working methods and how much you want to manage yourselves.

After every service you receive an email summarising what we have done to the website. In Standard and Premium it also includes an uptime report.

Hosting takes care of the server, while the service agreement looks after the website itself with updates, security, monitoring and changes. They complement each other, and together they give you completely worry-free operations. We review what you need help with and tailor the scope to your website, working methods and how much you want to manage yourselves.

Choose the agreement that suits you and add it to the cart directly on the website, or book a free meeting and we will help you choose. Before the agreement starts we review your website and take care of anything that needs fixing. We review what you need help with and tailor the scope to your website, working methods and how much you want to manage yourselves.

Yes. Get in touch and we will look at which agreement suits you best and help you switch. It is common to start with Basic and move up as the website and your needs grow. We review what you need help with and tailor the scope to your website, working methods and how much you want to manage yourselves.

No, the monthly fee is a fixed price and everything included in the agreement is covered by it. If you need larger changes or new functionality beyond the agreement, we always agree it with you first and give a fixed price before we start. We review what you need help with and tailor the scope to your website, working methods and how much you want to manage yourselves.

The service agreement is paid monthly at a fixed price excl. VAT. You get all the terms before you order, so you know exactly what applies. We review what you need help with and tailor the scope to your website, working methods and how much you want to manage yourselves.