Website maintenance
What is the difference between the plans?
Business Basic gives you daily backups, monthly updates, round-the-clock monitoring and email support. Business Standard adds security hardening and scanning, phone support and one hour of changes per month. Business Premium also includes ongoing performance optimisation, priority support, three hours of changes per month and a monthly report. We review what you need help with and tailor the scope to your website, working methods and how much you want to manage yourselves.
The answer
Business Basic gives you daily backups, monthly updates, round-the-clock monitoring and email support. Business Standard adds security hardening and scanning, phone support and one hour of changes per month. Business Premium also includes ongoing performance optimisation, priority support, three hours of changes per month and a monthly report.
How it works
A maintenance agreement covers ongoing care for your website. The precise scope depends on the plan, including updates, backups, monitoring, support and changes.
Business Standard adds security hardening and scanning, phone support and one hour of changes per month. Business Premium also includes ongoing performance optimisation, priority support, three hours of changes per month and a monthly report.
What to consider
- Check what is included in your plan, what counts as additional work and how to request assistance.
- For this question: What is the difference between the plans. Business Basic gives you daily backups, monthly updates, round-the-clock monitoring and email support.
In summary
Business Basic gives you daily backups, monthly updates, round-the-clock monitoring and email support. Business Standard adds security hardening and scanning, phone support and one hour of changes per month. Business Premium also includes ongoing performance optimisation, priority support, three hours of changes per month and a monthly report. We review what you need help with and tailor the scope to your website, working methods and how much you want to manage yourselves.
Want to know more about Service agreements?
Read more about the service, or get in touch and we will help you on.