LiveChat

Overview

LiveChat lets you talk to visitors while they are on your website – exactly when their questions come up. With Sweden Sites® Ecosystem we connect the chat to your internal systems, so every conversation becomes part of the customer journey.

Chats can create leads and tickets, show the customer's history to whoever replies and even be answered by an AI assistant when the team is away.

What the connection does

These are some of the most common ways our clients use LiveChat with Sweden Sites® Ecosystem. Every connection is tailored to your business.

Example automated flows

This is what an automated flow can look like in practice. Every step happens on its own – nobody has to copy, paste or remember anything.

How it works

We take responsibility for the whole journey – from the first conversation to a connection that works day after day.

1. 1MappingWe review how you use LiveChat today, which systems should be connected and where time is lost.
2. 2ConnectionWe connect LiveChat to your systems through Sweden Sites® Ecosystem, with secure permissions and encrypted traffic.
3. 3AutomationThe flows are built, tested with real examples and put live once you are happy.
4. 4ManagementWe monitor the connection, update it when the services change and extend it as you grow.

Security and data protection

All connections to LiveChat are built with the service's official interfaces and encrypted communication. Each integration only gets the permissions it needs, and credentials and keys are stored securely – never in plain text.

Personal data is handled in line with GDPR. We help you document what data flows between systems and why, and we log events so you can always follow up on what has happened.

• Official APIs and encrypted traffic (HTTPS/TLS)
• Least-privilege permissions for every connection
• Logging and monitoring around the clock
• Personal data handled according to GDPR

Works together with

LiveChat becomes even more valuable together with other modules. Here are some that are often combined:

Microsoft 365BankIDMetaMailchimpGoogle WorkspaceGitHub

Get started

Want to know how LiveChat can be connected to your systems? Book a free walkthrough and we will tell you what is possible, what it costs and how quickly it can be in place.