Contents
Overview
AI is changing how businesses work – but only when it is used where it creates real value. With Sweden Sites® Ecosystem we connect OpenAI's language models to your existing systems, so the AI works with your own information in your own flows.
We build clear, well-defined solutions: an assistant that answers customer questions, automatic summaries of tickets or analysis of data. You decide what information the AI may use, and data sent through the API is not used to train OpenAI's models.
What the connection does
These are some of the most common ways our clients use OpenAI with Sweden Sites® Ecosystem. Every connection is tailored to your business.
AI assistant
A chat assistant on your website that answers questions based on your own content, prices and terms – around the clock.
Summaries
Long emails, tickets and documents are summarised automatically so the team can quickly see what needs doing.
Content and copy
Generate drafts of product copy, replies and reports that are then reviewed by a person.
Analysis and classification
Sort incoming tickets, interpret free text and find patterns in large amounts of data.
Example automated flows
This is what an automated flow can look like in practice. Every step happens on its own – nobody has to copy, paste or remember anything.
Flow 1
- 1A customer asks a question in the chat
- 2The AI answers from your own content
- 3Complex questions are handed over to a person
Flow 2
- 1A support email arrives
- 2The AI summarises and categorises it
- 3It lands with the right person in Slack
Flow 3
- 1A new product is added
- 2The AI drafts a product description
- 3The text is approved and published
How it works
We take responsibility for the whole journey – from the first conversation to a connection that works day after day.
- 1MappingWe review how you use OpenAI today, which systems should be connected and where time is lost.
- 2ConnectionWe connect OpenAI to your systems through Sweden Sites® Ecosystem, with secure permissions and encrypted traffic.
- 3AutomationThe flows are built, tested with real examples and put live once you are happy.
- 4ManagementWe monitor the connection, update it when the services change and extend it as you grow.
Security and data protection
All connections to OpenAI are built with the service's official interfaces and encrypted communication. Each integration only gets the permissions it needs, and credentials and keys are stored securely – never in plain text.
Personal data is handled in line with GDPR. We help you document what data flows between systems and why, and we log events so you can always follow up on what has happened.
- Official APIs and encrypted traffic (HTTPS/TLS)
- Least-privilege permissions for every connection
- Logging and monitoring around the clock
- Personal data handled according to GDPR
Works together with
OpenAI becomes even more valuable together with other modules. Here are some that are often combined:
Get started
Want to know how OpenAI can be connected to your systems? Book a free walkthrough and we will tell you what is possible, what it costs and how quickly it can be in place.
Connect OpenAI to your systems
Free walkthrough – we usually get back to you the same day.